Return & Refund Policy — Beauty for the Soul
At Beauty for the Soul, each item is created with intention and care. Because we offer personal-use beauty products, certain hygiene and safety limitations apply.
Return Eligibility
Returns are accepted within 14 days of delivery on unopened, unused items only.
To qualify:
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Items must be fully unopened
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Packaging must be intact
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All components included (application kit, cards, tools, etc.)
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Must be in re-sellable condition
The following items are FINAL SALE and cannot be returned:
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Press-on nail sets
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Sizing sets
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Adhesives, primers, oils, serums
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Collagen masks (lip or eye)
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Any used or opened beauty item
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Ritual boxes (due to curated contents)
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Seasonal collections
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Any item marked final sale
Damaged or Incorrect Items
If your package arrives damaged, missing items, or incorrect:
You must notify us within 48 hours of delivery.
Include photos so we can assess quickly.
After 48 hours, we cannot approve damage claims.
Return Shipping
Customers are responsible for return shipping costs.
We do not accept unauthorized returns.
If your request is approved, we will provide the return address and instructions by email.
Refunds
Refunds are issued once the returned item is inspected and approved.
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Refunds go back to your original payment method
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Processing takes 5–10 business days
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Shipping costs are non-refundable
Refunds cannot be issued for:
Exchanges
Due to hygiene standards and the handmade nature of our products, we do not offer exchanges.
If sizing is an issue, we’re happy to help you adjust future orders.
Contact
For return inquiries, please contact us at:
hello@beautyforthesoul.ca
